El Paso Airport prioritizes accessibility as a fundamental amenity, ensuring exceptional travel experiences for passengers with disabilities and their families. We offer a range of services and facility information to assist with travel planning, aiming to eliminate barriers and provide a seamless journey for all. Your comfort and accessibility are our top priorities.
ADA & Title VI Policy
It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed, or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported using the form below.
Airline Passengers with Disabilities Bill of Rights
The Airline Passengers with Disabilities Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation. This easy-to-use summary will empower travelers to understand their rights and help the travel industry uphold those rights.
You can review the U.S. Department of Transportation's Airline Passengers with Disabilities Bill of Rights at the following link:
The short-term lot has 56 handicap spaces, the long-term lot has XX, and the west lot has 4, each of the lots exceeds the required 1 per 50 spaces to ensure passenger have plenty of available accessible parking spaces. All courtesy shuttles are all equipped with a lift.
Restrooms
Airport restrooms are wheelchair-accessible, and family restrooms that accommodate companion care are located throughout the airport.
Security Screening
The Transportation Security Administration has established TSA Cares to provide additional assistance during the security screening process to travelers with disabilities, medical conditions, and other special circumstances. Contact TSA Cares at least 72 hours prior to traveling with questions about screening policies and procedures and what to expect at the security checkpoint. Contact information and call-in hours for TSA Cares can be found at this link:https://www.tsa.gov/travel/passenger-support
Service Animals
Service animals are welcomed at the airport. A Service Animal Relief Area (SARA) is located in the short term parking lot across from the ticketing entrance and also in the sterile area of the terminal in Concourse B. To protect working animals and their handlers, all pets and emotional support animals must be crated at all times while within the terminal. Pets and emotional support animals may use the SARA.
Sunflower Lanyard
The Sunflower Layard is an awareness program that encourages customers with non-visible disabilities to discretely notify staff. Our staff members are trained to assist customers with disabilities. To request a Sunflower Lanyard, please send and email to [email protected]with your mailing address. Lanyards will be made available while supplies last.
A courtesy cart is available in Concourse B, it operates daily it is available for all passengers, but may help passengers with mobility needs to get through the concourse quickly.
